Refund Policy

The short version

14 days, no questions asked. If the course isn't what you expected, email hello@technologymonkey.co.uk and we'll refund you in full.

Module 1 is published free in full, so you can judge the writing before paying anything.

How to request a refund

Email hello@technologymonkey.co.uk from the address you used to buy, within 14 days of purchase. Tell us the order reference if you have it. You don't need to give a reason.

Refunds are processed by Paddle.com Market Ltd, our merchant of record, back to your original payment method. Paddle typically completes this within a few working days, though how quickly it appears depends on your bank or card issuer.

Your statutory rights

If you are a consumer in the UK or EU, you normally have a 14-day right to cancel a distance purchase. Because this is digital content delivered immediately, that right can be waived at the point of purchase — but our own 14-day policy above applies regardless, so you are no worse off either way.

Nothing in this policy affects your rights if the product is faulty or misdescribed.

After a refund

Access to the course material ends when a refund is issued, and the licence granted in our terms ends with it. We ask that you delete any downloaded copies.

Upgrades

If you upgrade from Core to Practitioner, the 14-day window for the upgrade runs from the date of the upgrade payment.

Team licences

Team licences purchased by invoice are refundable on the same 14-day terms. Get in touch and we'll arrange it.

Repeated refunds

We reserve the right to decline a refund where there is clear evidence of abuse — for example, repeatedly buying and refunding the same material. This is rare and we would always contact you first.